Online Privacy Statement

This Statement is effective as of May 2018.

This Statement discloses the information practices for Fyooz’s websites, what type of information about our websites’ users is gathered and tracked, and how the information is used, shared or otherwise processed offline. It also describes how cookies, web beacons and other technologies may be used in our Fyooz hosted services and software products. References to Fyooz websites, products and services in this Privacy Statement include apps, programs, and devices.

This Fyooz Online Privacy Statement supplements the Fyooz Privacy Statement.

This Statement applies to Fyooz websites that link to this Statement but does not apply to those Fyooz websites that have their own Privacy Statement. Additionally, it does not apply to instances where we merely process information on behalf of clients for their benefit, such as when we act as a web hosting service provider.

We may supplement this Statement with additional information relating to a particular interaction we have with you, such as a transaction document or a specific privacy statement when you order or use an online service.

If you have questions or complaints regarding our Privacy Policy or practices, you can lodge a complaint:

• Directly with Fyooz by via our email address helpdesk@fyooz.co.uk or by telephone on +44 (0)1937 581086.
• With the competent data protection authority. Details are as follows:
  The Information Commissioner’s Office
  Water Lane, Wycliffe House
  Wilmslow, Cheshire
  SK9 5AF
  Tel: +44 (0)1625 545 745
  e-mail: international.team@ico.org.uk
  Website: https://ico.org.uk

Collection of Personal Information

Introduction

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at Fyooz for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

Registration

When you wish to receive information, download publications, enrol for a live or virtual event or request a trial, we may ask you to provide your name and business contact information, as well as other information in connection with your request. We use this information in connection with your request and to communicate with you. This information may, in most cases, also identify you when you visit our websites. We will retain your information for potential future interactions with you.

Website visits and Fyooz hosted services

We may also collect information relating to your use of our websites and Fyooz hosted services through the use of various technologies. For example, when you visit our websites or access our Fyooz hosted services, we may log certain information that your browser sends us, such as your IP address (including information deriving from your IP address such as your geographic location), browser type, version and language, access time, duration of access, and referring website addresses; we may also collect information about the pages you view within our sites, the time you spent on each site and other actions you take while visiting our website.

In addition, some of our software products and Fyooz hosted services include technologies that allow Fyooz to collect certain information about the use of our products and services. We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. For details regarding the technologies we employ, see “Cookies, Web Beacon and Other Technologies” below.

Marketing Information

Most information we collect about you comes from our direct interactions with you.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

When you register for an event we may collect additional information (either via online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. Events may be recorded and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by handing over a business card, or on an email footer) we may use this to communicate with you.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.

Use of Personal Information

The following paragraphs describe in more detail how Fyooz may use your personal information.

Fulfilling your Transaction Request

If you request something from Fyooz, for example, a product or service, a call back, or specific marketing materials, we will use the personal information you provide to fulfil your request. To help us do this, we may share information with others, for instance, Fyooz’s business partners, financial institutions, delivery companies, postal or government authorities, such as customs authorities, involved in fulfilment. We may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing your Experience on our Websites

We may use the personal information we collect about you to provide you with a personalised experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organisation’s employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this personal information; the conditions regarding the handling and processing of this data is covered by the applicable Terms of Use or other agreements between you and Fyooz, such as the Terms of Use for Exchanging Diagnostic Data.

Fyooz hosted services

We may use information collected on your use of the Fyooz hosted services to allow us to: establish statistics about the usage and effectiveness of our software products and our Fyooz hosted services; improve and personalise your use and experience of our products and services; tailor our interactions with you; inform our clients on overall use of their products and services, and improve and develop our products and services.

Marketing

The personal information you provide to Fyooz, as well as the personal information we have collected about you indirectly, may be used by Fyooz for marketing purposes, i.e – to keep you informed about events, products, services and solutions that Fyooz sells and which may complement an existing product portfolio. Before we do so, however, we will offer you the opportunity to choose whether or not to have your personal information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below).

Some of our offerings or events may be co-branded or sponsored by Fyooz and third parties, such as business partners and solution providers, that use, resell or complement Fyooz products or services. Offerings and events that are co-branded clearly indicate when such partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you.

Recruitment

In connection with a job application or inquiry, whether advertised on the Fyooz website or otherwise, you may provide us with information about yourself, such as a Curriculum Vitae. We may use this information throughout Fyooz in order to address your inquiry or consider you for employment purposes.

Monitoring or Recording of Calls, Emails and Other Interactions

Certain online transactions may involve you calling us or us calling you. They may also involve exchanges over email. Please be aware that it is Fyooz’s general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

Protect the Rights and Property of Fyooz and Others

We may also use or share your personal information to protect the rights or property of Fyooz, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a court order or legal process served on our websites.

Information for Business Partners

If you represent a Fyooz business partner, you may visit Fyooz websites intended specifically for Fyooz business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and Fyooz business partners generally. For instance, this may involve using your information to send you details of Fyooz business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Fyooz clients or prospects. In connection with a particular transaction or program, we may also contact you as part of client satisfaction surveys or for market research purposes.

Information for Suppliers

If you represent an Fyooz supplier, you may visit Fyooz websites intended specifically for use by Fyooz suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Fyooz, Fyooz’s business partners, clients, delivery companies, financial institutions and postal or government authorities involved in fulfilment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Fyooz suppliers generally.

Children

Our websites, products and services are not intended for use by children under the age of 16.

Retention

Fyooz will retain your personal information for as long as is required to fulfil the purposes for which the information is processed or for other valid reasons to retain your personal information (for example to comply with our legal obligations, resolve disputes, or enforce our agreements).

Your registration information will be retained for as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services, contact us at helpdesk@fyooz.co.uk or by telephone on +44 (0)1937 581086. In relation to Fyooz hosted services which you are authorised to use by the Fyooz client contracting for that service with Fyooz, your registration information may be retained to fulfil certain requirements of that Fyooz client.

Cookies, Web Beacon and Other Technologies

As mentioned above, we collect information from your visits to our websites and your use of our Fyooz hosted services and our software products to help us gather statistics about usage and effectiveness, personalise your experience, tailor our interactions with you, and improve our products and services. We do so through the use of various technologies, including scripts, tags, Local Storage (HTML5) beacons, and “cookies”.

What are cookies and why are cookies used

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalise a known visitor’s experience of a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

Cookies are typically categorised as “session” cookies or “persistent” cookies. Session cookies help you navigate through the website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit, or information needed to be able to complete a transaction. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk, and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location.

How to express privacy preferences regarding the use of cookies

When visiting our websites or online services, you may have the possibility to set your preferences regarding cookies and other similar technologies by using the options and tools made available to you by either your web browser or Fyooz. If a cookie manager has been implemented by Fyooz, it will be displayed at your first visit to our website. By clicking ‘cookie preferences’ at the footer of an Fyooz website you can choose and change at any time which types of cookies you would like our websites and Fyooz hosted services to use. You can indicate your preference for required, required and functional or required, functional and personalisation cookies. You can read our Cookie Policy online in relation to the types of cookies used. Using the cookie preferences does not result in deletion of cookies that are already on your device. You can delete cookies already on your device via the settings of your web browser.

While Fyooz websites, online and hosted services at this time do not recognise automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “Tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances you can set your browser to notify you before you receive a cookie, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Cookies in our software products can be turned off in the product itself. Since cookies allow you to take advantage of some of our websites’ features or features of our software products and Fyooz hosted services, we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly or you will not be able to, for instance, add items to your shopping cart, proceed to checkout, or use any website or Fyooz hosted services that require you to sign in.

Web beacons or other technologies

Some Fyooz websites, Fyooz hosted services and software products may also use web beacons or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Fyooz’s websites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages or use of these products, you can set your browser to turn off cookies or turn off cookies in the product itself, respectively. If you turn off cookies, web beacon and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies.

For more information about the technologies employed by our Fyooz hosted services and software products, including how to turn them off, please consult the user guide for the particular software product or Fyooz hosted services you are using.

We may also include web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.

Some of our business partners may set web beacons and cookies on our site. In addition, third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring website addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control these third party tracking technologies.

Online Advertising

Fyooz does not deliver third party online advertisements on our web sites but we advertise our products and services on others’ websites. Please familiarise yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.

Some advertising networks we may use may be members of the Network Advertising Initiative (NAI) or the European Interactive Digital Advertising Alliance (EDAA).

Individuals may opt-out of targeted advertising delivered by NAI or EDAA member ad networks by using tools provided visiting the following sites: